Privacy Policy

Created: April 1, 2005
Revised: December 20, 2012

privacymark No.21000115

We consider it our social duty to protect and safeguard all personal information we obtain and handle through our business in the mail order sale of overseas and domestic souvenirs and travel goods, and we strictly comply with laws and regulations on the protection of individual rights and personal information.

Seeking to achieve the policy described below, we have created a personal information protection management system and follow the latest developments in information technology, changing social needs, and the business climate to make ongoing improvements across the company.

Personal information is obtained, used, and/or provided within the scope required for carrying out business in the mail order sale of overseas and domestic souvenirs and travel goods; for hiring of personnel; and for human resources management. Personal information is never used beyond the intended scope outlined herein and elsewhere.

We strictly comply with the Act on the Protection of Personal Information and all other applicable laws, statutes, and regulations.
Reasonable safety measures are taken to prevent the leak or loss of, or damage to, personal information. To that end, investments are made pursuant to the scope of each business and an ongoing information security system is maintained and updated.
In the event of any discrepancy, corrective action will be taken immediately.

We act with alacrity and sincerity in taking appropriate measures to address inquiries and/or complaints concerning the handling of personal information.

Our personal information protection management system takes into account changing circumstances and is revised accordingly on an ongoing basis, with continuous improvements made.

In addition to distributing this policy to all personnel and making them aware of it, it is listed on our web site, pamphlets, and other media, making it available at any time.

Personal information policy

1. Office name

Redhorse Corporation

2. Administrator name, affiliation, and point of contact

Takashi Kariya
Internal Control Division
Redhorse Corporation
Point of contact: telephone -- 03-5144-5726 (9:00 AM-5:30 PM; excludes weekends and holidays) 

3. Use of personal information

1) Personal information obtained during inquiries
  • Response to inquiries
2) Personal information obtained at time of member registration
  • Account registration
  • Mailing of newsletters, catalogs, and direct mail
  • To notify users of new products, products and services offered in collaboration with partner firms, and about surveys and questionnaires
3) Personal information obtained when registering for newsletter
  • Mailing of newsletters
4) Personal information obtained when replying to surveys
  • Aggregating in a non-identifying way and statistically analyzing and publishing results
  • Mailing of gifts

4. Provision of personal information to third parties

Excluding the cases below, customers' personal information is not disclosed to third parties.

  1. Where consent has been obtained from the individual
  2. Where required to by law
  3. Where required to protect the life, health, or property of a person and where consent from the owner of the personal information proves difficult to obtain
  4. Where required for the promotion of public health or the sound education of children and where consent from the owner of the personal information proves difficult to obtain
  5. Where requested to cooperate with a national organ, local municipal organ, or an agent thereof for the legal execution of duties and where obtaining advance consent from the owner of the personal information would hinder said execution.
  6. Where outsourcing all of part of the handling of personal information within the scope necessary to achieve the intended purposes towards the smooth operation of our business

In the cases above, customer personal information is sent in an electronic format with appropriate safety measures taken.

5. Outsourcing of handling of personal information

In order to provide better services to our customers, we outsource part of our work.

Personal information may be entrusted to contractors with whom we work.

In this case, we select and appoint contractors deemed to handle personal information in an appropriate fashion and establish contractual measures for the proper management of personal information and confidentiality, establishing terms for the prevention of leaks.

6. Requests for disclosure of personal information

If you wish to request disclosure (notification of purposes of use; disclosure of; revision of, addition to, or deletion of content; suspension of use and/or deletion; and/or suspension of provision to third parties) of your own personal information, please contact our hotline.

Having confirmed your identity, we will endeavor to respond within a reasonable timeframe.

For details on filing a disclosure request, et cetera, please refer to the Personal Information Disclosure Request Procedures section of our web site.

7. Voluntary nature of provision of personal information

The decision to provide our firm with personal information is left to your discretion.

However, where we are unable to receive the requisite information, we may be unable to properly provide you with the services you seek.

8. Obtaining information by means not personally identifiable

This site makes use of cookies for the following purposes.

Cookies are a file that is saved on your computer when you visit a web site. It contains details on data sent between your browser and the server, details of form submissions, etc.

When you access the same page again, cookies are used by the site operator to display content customized to you or to simplify retention of your settings.
If you have allowed cookie sending and receipt in your browser, web sites will obtain cookies from you.
For security purposes, your browser will only send cookies previously received from that specific web site's server.

  • To use previously-saved information to offer customized services and functionality when a user logs in
  • To serve content and advertisements tailored to the user based on past browsing activity
  • To monitor site user data and traffic
  • To improve site services
  • To prompt the user to re-enter a password (re-authenticate) where, for security reasons, the user is logged out after a given period of inactivity

As part of outsourcing the trafficking of advertisements on this site to other site operators, cookies from this site are retained and referenced when making connections through other sites.

9. Obtaining and use of non-personally identifiable attribute data and activity logs

This site makes use of programs offered by advertisers in order to distribute targeted advertisements on specific sites based on user behavior (trafficking advertisements based on the interests of users as gleaned from their browsing activity).

Cookies are used to obtain data on activity of users on the sites. (This data does not contain personally identifiable information)

Advertisers use cookies to traffic advertisements on this web site based on data on past accesses.

If you do not wish to receive advertisements, you can opt out from the advertiser's opt-out page and disable cookies.

When changing browsers, deleting cookies, or switching to a new computer, these settings must be reconfigured.

Users can elect to not use Yahoo! Japan cookies via the advertising opt-out page

If you have not opted out, cookies from Yahoo! Japan, Google, and third-party vendors or ad networks may also be used.

Opt-out pages are found below.

10. Name of certified personal information protection group and address to direct complaints

Certified personal information protection body of which we are a member: Japan Information Processing and Development Center
Complaint resolution: Personal Information Protection Complaint Hotline
Address: Roppongi First Building, 12th Floor, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032
Telephone numbers: 03-5860-7565 and 0120-700-779 (toll-free)

11. Web site encryption

All areas of the site that request entry of personal information from users make use of an encrypted data system using SSL (Secure Sockets Layer).

In addition, firewalls and other mechanisms are used to protect information within the site.

Given the nature of Internet telecommunications, this is not intended as a warranty as to the completeness of security. Thank you for your understanding.

制定 平成17年4月1日
改訂 平成24年12月20日
代表取締役社長執行役員 宮本 隆温


当社は、海外土産品・国内土産品および旅行用品等の通信販売等の業務において当社が取り扱うすべての個人情報の保護について、社会的な使命を十分に認識 し、本人の権利の保護、個人情報に関する法規制等を遵守します。
また、以下に示す方針を具現化するための個人情報保護マネジメントシステムを構築し、最新 のIT技術の動向、社会的要請の変化、経営環境の変動等を常に認識しながら、その継続的改善に、全社を挙げて取り組むことをここに宣言します。







管理者名: レッドホースコーポレーション株式会社 内部統制部 狩谷 隆
連絡先: 電話 03-5144-5726 (土日祝除く 9:00~17:30) 


  • いただいたお問い合わせの回答
2) メンバー登録時にお預かりした情報
  • 会員登録業務
  • 各種会員サービスのご案内
  • 申込いただいたお礼品の発送
  • メールマガジン及びカタログ・DMの送付
  • 新着お礼品のお知らせ・アンケート調査
  • 当社と提携する企業や自治体の商品・サービスのご案内
3) メールマガジン登録時にお預かりした情報
  • メールマガジンの送付
  • 個人を特定できない形での集計、統計処理及びその結果の公表
  • プレゼントの送付

4. 個人情報の第三者提供


  1. ご本人様の同意がある場合
  2. 法令に基づく場合
  3. 人の生命、身体又は財産の保護のために必要がある場合であって、ご本人様の同意を得ることが困難な場合
  4. 公衆衛生の向上又は児童の健全な育成の推進のために特に必要がある場合であって、ご本人様の同意を得ることが困難な場合
  5. 国の機関もしくは地方公共団体又はその委託を受けた者が法令の定める事務を遂行することに対して協力する必要がある場合であって、ご本人様の同意を得ることによって当該事務の遂行に支障を及ぼすおそれがある場合
  6. 業務を円滑に遂行するため、利用目的の達成に必要な範囲内で個人情報の取扱いの全部又は一部を委託する場合



当社は事業運営上、お客様により良いサービスを提供するために業務の一 部を外部に委託しています。
この場合、個人情報を適切に取り扱っていると認められる委託先を選定 し、契約等において個人情報の適正管理・機密保持などによりお客様の個人情報の漏洩防止に必要な事項を取決め、適切な管理を実施させます。


お客様のご自身の個人情報の開示等(利用目的の通知、開示、内容の訂正・追加・削除、利用の停止または消去、第三者への提供の停止)をご希望のお客様は、 当社の窓口にお申出下さい。
開示等の申し出の詳細につきまし ては、当社ホームページ掲載の「開示対象個人情報の請求手続について」をご覧下さい。


お客様が当社に個人情報を提供されるか否かは、お 客様の任意によるものです。




  • お客様が認証サービスにログインされるとき、保存されているお客様の登録情報を参照して、お客様ごとにカスタマイズされたサービスを提供できるようにするため
  • お客様が興味を持っている内容や、搭載途上での利用状況をもとに、もっとも最適な広告を他社サイト上で表示するため
  • 当サイトの利用者情報やトラフィックを調査するため
  • 当サイトのサービスを改善するため
  • セキュリティー保持のため、ご利用から一定の時間が経過したお客様に対してパスワードの再入力(再認識)を促すため








当社が加入する認定個人情報保護団体:  一般財団法人日本情報経済社会推進協会
苦情の解決の申出先: 個人情報保護苦情相談室
住所: 〒106-0032 東京都港区六本木1-9-9 六本木ファーストビル12F
電話番号: 03-5860-7565、0120-700-779


当社のサイトでは個人情報を入力していただく部分にはすべてSSL(Secure SocketLayer)のデータ暗号化システムを利用しております。